Order Info

PROCESSING TIMES:

Typical processing time on most items is 7-10 business days. However, during peak seasons, this can change with little notice! PLEASE CHECK BACK HERE FOR HOLIDAY CUT-OFF DATES AND UPDATED PROCESSING TIMES!

SHIPPING:

Please note that SHIPPING time is in ADDITION TO processing time! As soon as your order is packaged and ready for shipping, you will receive an email with tracking information.

Shipping times are typically 5-7 days, but keep in mind USPS does NOT guarantee delivery dates on ANY packages with the exception of Priority Express (overnight) Mail.

Please be advised, it can take 24-48 hours for tracking information to appear via online tracking!

**ONCE USPS HAS POSSESSION OF YOUR PACKAGE, WE CANNOT CONTROL DELIVERY**

If your package still has not been delivered after 7 business days, please contact us at info@chickadees-designs.com for assistance.

RETURNS:

Due to the custom nature of our items, we DO NOT offer returns or refunds.

PLEASE CHECK YOUR ORDER IMMEDIATELY UPON RECEIPT. ALL CLAIMS MUST BE MADE WITHIN 48 hours OF DELIVERY. In the event of an error or manufacturer’s defect, please contact us at info@chickadees-designs.com for a return authorization. ANY ITEMS RETURNED WITHOUT AUTHORIZATION WILL BE REFUSED AND RETURNED TO SENDER.

Additionally, (in the event of an error or defect) due to the limited availability of some items, replacements or exchanges may not be available. In these instances, refunds will be offered.

DISCLAIMER:

Please note that sample pictures in item listings are just that-SAMPLES!! Your actual item will look different depending on colors, size, font and specific letters that are selected. Actual colors may vary due to differing computer/phone displays. We are not responsible for incorrect size ordered, or dissatisfaction with colors/font/size etc. selected. Please ask any questions BEFORE ordering.